Privacy Policy

Last Updated: June 15, 2026

Welcome to ECLIX PROTECTORS. We operate the website https://eclix.com.pk/ , where we sell mobile accessories including screen protectors, cases & covers, cables & converters, headphones, smartwatch accessories, chargers, camera lens films, and related products.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our Site, create an account, place an order, or otherwise interact with us. By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a) Information You Provide to Us

  • Account information: name, username, email address, phone number, and password when you register via “My Account.”
  • Order information: billing and shipping address, phone number, email address, and order details when you place an order or use Cash on Delivery (COD).
  • Payment information: when you pay via Bank Transfer, JazzCash, or Easypaisa, we (or our payment processors) collect transaction details such as transaction ID, account/mobile number used, and payment confirmation. We do not store your full card numbers, JazzCash/Easypaisa PINs, or banking passwords.
  • Communications: messages, queries, or complaints you send via our contact form, email (support@eclix.com.pk), WhatsApp (+92 301 0695798), or social media (Facebook, TikTok).
  • Newsletter sign-up: your email address, if you subscribe to receive offers and updates.

b) Information Collected Automatically

  • Device and usage data: IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring website.
  • Cookies and similar technologies: used to remember items in your shopping cart, wishlist, and product comparison list, keep you logged in, and understand how visitors use our Site (see Section 3).

c) Information from Other Sources

  • If you contact us through Facebook (EclixPk), TikTok (@eclix.pk), or WhatsApp, we may receive your name, profile information, and message content as shared via that platform.

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and deliver your orders (including COD, Bank Transfer, and JazzCash/Easypaisa payments).
  • Create and manage your account, wishlist, and order history.
  • Communicate with you about your order, including confirmations, dispatch updates, and delivery status.
  • Respond to customer service inquiries, complaints, and warranty/return requests.
  • Send you promotional emails, SMS, or WhatsApp messages about new products, discounts, and offers (only if you’ve opted in, and you may unsubscribe at any time).
  • Improve our Site, products, and customer experience based on browsing and purchase patterns.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities.
  • Comply with legal obligations, such as tax and accounting requirements.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Keep items in your shopping cart, wishlist, and “Compare” list as you browse.
  • Remember your login session so you don’t have to sign in repeatedly.
  • Understand which pages and products are most popular, so we can improve our Site.
  • Show you relevant products and offers.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our Site, such as the shopping cart or wishlist.

4. How We Share Your Information

We do not sell your personal information. We only share it in the following situations:

  • Payment processors: When you pay via JazzCash, Easypaisa, or Bank Transfer, your payment details are shared with the relevant bank or mobile wallet provider to process the transaction.
  • Delivery and courier partners: We share your name, address, and phone number with courier companies to deliver your order and collect COD payments.
  • Service providers: We may use third-party providers for website hosting, email/SMS delivery, analytics, and IT support, who process data on our behalf and are required to keep it confidential.
  • Legal requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our customers.
  • Business transfers: If ECLIX PROTECTORS is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this policy (e.g., processing orders, handling returns/warranty claims).
  • Comply with our legal, tax, and accounting obligations.
  • Resolve disputes and enforce our agreements.

If you close your account, we may retain certain order and transaction records as required by applicable law.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We recommend using a strong, unique password for your ECLIX PROTECTORS account and not sharing your login details with anyone.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your account and personal information, subject to our legal obligations (e.g., order records we must retain).
  • Opt out of marketing emails, SMS, or WhatsApp messages at any time by using the unsubscribe link or contacting us directly.

To exercise any of these rights, please contact us using the details in Section 11.

8. Children’s Privacy

Our Site and products are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Third-Party Links

Our Site may contain links to third-party websites, such as our Facebook and TikTok pages, or WhatsApp chat. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Company: ECLIX PROTECTORS
  • Website: https://eclix.com.pk/
  • Email: support@eclix.com.pk
  • Phone / WhatsApp: +92 301 0695798
  • Address: Pakistan
  • Facebook: https://www.facebook.com/EclixPk
  • TikTok: https://www.tiktok.com/@eclix.pk

This Privacy Policy is provided as a general template for an e-commerce website and does not constitute legal advice. We recommend reviewing it with a qualified legal professional to ensure compliance with any specific laws applicable to your business. https://eclix.com.pk/privacy-policy/